

DISCONTINUED MODULE  DO NOT USE
(except Cuyahoga, Hollister, and LSST) 













Objectives: Discuss 5S, describe its overall purpose and benefits, and identify the five phases of its process. For each phase, we will drill down to discuss key objectives, tools or methods used to reach those objectives, and the benefits achieved. Introduce a sixth "S," Safety.










Introduce 5S plus safety and describe its overall purpose and benefits in Education. Identify the phases of its process. For each phase, we will drill down to discuss key objectives, tools or methods used to reach those objectives, and the benefits achieved. 









Introduce 5S plus Safety. Describe its overall purpose and benefits in Healthcare. Identify the phases of its process. Drill down to discuss key objectives. Tools or methods used to reach those objectives, and the benefits achieved.










Show the importance of observation for Lean process improvement; describe the A3 Report as a problemsolving and communication tool. Demonstrate how the PlanDoCheckAct, or PDCA, cycle is an integral part of A3; and explain the concept of Going to Gemba.
Walk through the steps for completing an A3 Report, including key questions to ask at each stage; and discuss what makes a good A3. 











Identify when the method of ANOVA should be applied. Interpret the results and draw valid statistical conclusions from a completed ANOVA table. Determine the appropriate degrees of freedom and how to calculate the Fvalues for oneway, twoway, and nested designs. Interpret the results of main effects and interaction plots and draw valid statistical conclusions. 









Explain the three basic steps for identifying and preventing problems; and how to apply basic cause and effect principles in order to identify the root cause of a problem. Learn techniques for gathering information for cause and effect analysis, including Five Whys and Brainstorming. Organize data and information for analysis using the Affinity Diagram and the Fishbone (or Ishikawa) Diagram. Analyze a process using Root Cause Analysis and The XY Matrix. 









Define Changeover Reduction, and provide a brief overview of its origin, and discuss its benefits. Explain how it supports and enables Lean waste reduction. Define Takt time, distinguish between external and internal work, and discuss the relevance of each. Provide a stepbystep guide to implementing a successful Changeover Reduction program. 









Compare two population means and define the difference between independent and dependent samples. Show how to compute an appropriate confidence interval for the difference of two population means for both independent and dependent variables. Interpret the meaning of the confidence interval. Describe how to perform a hypothesis test for the difference of two population means for both independent and dependent samples. 









Define the differences between a point estimator and a confidence interval. Identify the appropriate steps in computing a confidence interval for a single population mean. Show how to interpret the meaning of the confidence interval for a population mean. Explain the meaning of a sampling distribution for a sample statistic and its relevance in computing a confidence interval for a population parameter. 









Describe the characteristics of the normal probability distribution including the shape, central tendency, and dispersions. Describe how the standard deviation affects the shape of the normal distribution. Explain how to use sample data and a normal curve to predict the proportion of product which meets customer requirements. Explain how to use a normal curve to estimate the capability of a process. 









Define Control Charts and discuss their purpose. Explain how to determine whether to use an Attribute or a Variables Control Chart. Describe the steps for setting up a Control Chart. Discuss the basic rules for using Control Charts. Explain how to identify which Control Chart type is most appropriate for monitoring a given process parameter. 









Discuss the purpose of the Control phase in a Lean Six Sigma DMAIC project. Walk through the steps for controlling the process. Describe the basic elements of a Control Plan, discuss its importance, and explain how to create and implement it. Describe the key components required for effectively closing the project, including documentation, handoff, and leverage. 









Define Value Stream and Product Family, and explain how to identify Product Families from groups of products. Describe a Current State Value Stream Map, and discuss its purpose.
Walk through the steps of creating a Current State Value Stream Map; identify commonly used symbols; and describe how metrics are collected and represented. 









Define a Value Stream. Describe a Current State Value Stream Map, and discuss its purpose. Walk through the steps of creating a Current State Value Stream Map; identify commonly used symbols; and describe how metrics are collected and represented. 









Describe a Current State Value Stream Map, and discuss its purpose. Walk through the steps of creating a Current State Value Stream Map. Identify commonly used symbols. Describe how metrics are collected and represented.










Define a full factorial experiment. Show how to calculate the main and interaction effects. Demonstrate how to analyze the results of a full factorial design. Explain the role of replication. Describe the threats to statistical validity of a designed experiment. 









Describe Value Add versus NonValue Add activities and explain why they are important in a Lean implementation. Identify the Eight Wastes and discuss why they are a primary focus during Lean implementation.
Describe each of the Eight Wastes in detail and give examples.










Describe Value Add versus NonValue Add activities and explain why they are important in a Lean implementation. Identify the Eight Wastes and discuss why they are a primary focus during Lean implementation. Describe each of the Eight Wastes in detail and give examples. 









Describe Value Add versus NonValue Add activities and explain why they are important in a Lean implementation. Identify the Eight Wastes and discuss why they are a primary focus during Lean implementation. Describe each of the Eight Wastes in detail and give examples.










Define Error Proofing from a Lean perspective; describe its business benefits. Discuss how it can improve quality and reduce failures and omissions. Illustrate the 6Step error proofing process. Explain how to implement Error Proofing for both office and manufacturing processes. 









Define Error Proofing from a Lean perspective and describe the benefits an educational organization can expect. Discuss how it can improve student and customer safety, confidentiality, and service quality while reducing failures and omissions. Show how to apply the 6Step error proofing process. Explain how to implement Error Proofing for education processes. 









Define Error Proofing from a Lean perspective. Describe the benefits a healthcare organization can expect. Discuss how it can improve patient safety and service quality while reducing failures and omissions. Understand and be able to apply the 6Step error proofing process . Explain how to implement Error Proofing for healthcare processes.










Define FMEA and discuss its use as a project risk assessment tool. Describe the 10 steps for constructing a process FMEA. Explain the FMEA scoring criteria. Discuss how to translate FMEA results into action. 









Define Continuous or One Piece Flow and the introductory aspects of Pull Systems. Explain where to implement Pull Systems. Discuss how they enable effective flow of information and materials, and identify which tools are best suited for various office and manufacturing environments. Explain how to apply Pull Systems in a comprehensive and systematic way.










Explain where to implement Pull Systems, in the educational environment. Discuss how they enable effective flow of information and materials. Identify which tools are best suited for various office and education environments. 









Define Continuous or One Piece Flow and the introductory aspects of Pull Systems. Explain where to implement Pull Systems, discuss how they enable effective flow of information and materials, and identify which tools are best suited for various office and healthcare environments. Explain how to apply Pull Systems in a comprehensive and systematic way.










Define a Future State Value Stream Map and describe its purpose. Define and calculate several Lean Metrics, and discuss their roles in Value Stream Mapping. Demonstrate how to analyze a Current State Value Stream Map to create a Future State Value Stream Map. Discuss how to enable flow and develop Pull.










Define a Future State Value Stream Map and describe its purpose. Define and calculate several Lean metrics and discuss their roles in Value Stream Mapping. Demonstrate how to analyze a Current State Value Stream Map to create a Future State Value Stream Map. Discuss how to enable Flow and develop Pull. 









Define a Future State Value Stream Map and describe its purpose. Define and calculate Takt Time, and discuss its role in Value Stream Mapping. Demonstrate how to analyze a Current State Value Stream Map to create a Future State Value Stream Map. Discuss how to enable flow and develop Pull.










Explain how to determine data normality and understand possible causes of nonnormal data. Show how to select appropriate tests for nonparametric data and how to interpret nonparametric test statistics. Describe the purpose of transforming data and some of the techniques used to transform data. 









Explain how to identify the appropriate form of a statistical hypothesis for testing a population mean.
Show to perform a hypothesis test for a single population mean. State a valid conclusion based on the result of the test performed. Identify the risks associated with making a specific decision. 









Define Design of Experiments (DOE) and describe its purpose, importance, and benefits. Define key terms associated with DOE. Explain how to conduct a welldesigned statistical experiment. Describe the five phases used for applying DOE. Walk through the steps for each phase as we apply DOE to a sample experiment. 









Explain the purpose of hypothesis testing and show how to interpret the results of various hypothesis tests. Discuss the relationship between probability and pvalue. Describe how to state the null hypothesis and the alternative hypothesis when provided with a test scenario. Explain how to select the proper hypothesis test to use, based on data type. Conduct several hypothesis tests for continuous and discrete data. 









Distinguish between the use of descriptive and inferential statistics. Explain the concept of using a confidence interval to estimate a population parameter. Identify when hypothesis testing may be appropriate and explain the methodology as it relates to a scenario. 









Discuss why the implementation of Lean is vital to the continuous improvement of an educational system. Define the basics of the Lean improvement methodology. Discuss the five key principles of Lean, and how they work in an education environment. 









Explain why the implementation of Lean is vital to the continuous improvement of a healthcare system.
Discuss the basics of the Lean improvement methodology.
Discuss the five key principles of Lean and how they work in a healthcare environment.










Why Lean Office and Service is important to an organizations longterm success. The common obstacles organizations face when implementing Lean Office and Service and how to overcome them.
We will review each of the five key principles of Lean, and explain how they work in the office and service environment.
Discuss the relationship between some important Lean tools, and demonstrate how to apply them. 









Define Lean, its importance, benefits, and objectives.
Describe Lean tools, methodologies, and levels of deployment.
Identify the roles and responsibilities of the Lean implementation team.
Discuss how these roles can be integrated into an organization. 









Explain how to determine the probability of simple events and compound events. Describe the difference between events that are mutually exclusive and those that are not. Define conditional and unconditional probabilities, and what is meant by statistically independent events. Demonstrate how to calculate combinations and permutations. 









Determine how well a process is able to meet customer requirements by measure of process capability. Identify when one process is more capable than another. Distinguish capable from noncapable processes. Identify how sample measurements are used to estimate population values. Determine which Control Chart type is most appropriate for monitoring a particular process parameter. 









Define Six Sigma and discuss its origin and evolution and describe how it differs from Lean and Six Sigma. Explain how sigma levels are determined, and how they are used to indicate process capability. Describe the roles of Six Sigma team members, and discuss key factors of Six Sigma success. Discuss important elements of the Six Sigma process, including key inputs and outputs and the role of Critical to Xs. Describe the five phases of the DMAIC improvement cycle.










Discuss the origins of the Theory of Constraints. Examine its philosophy and governing principles; and describe its applications.
Walk through its Five Focusing Steps, study some examples, and review typical results.
Examine the relationship between the Theory of Constraints and Critical Chain Program Management. 









Define Kaizen Event and discuss its purpose and application. Explain how Kaizen Events can provide rapid business benefits and accelerate the execution of larger initiatives. Walk you through the structured approach for running Kaizen Events, in both office and manufacturing processes.










Explain how Kaizen Events can provide rapid organizational benefits and accelerate the execution of larger initiatives. Walk you through the structured approach for running Kaizen Events in education and back office processes. 









Define Kaizen Event and discuss its purpose and application. Explain how Kaizen Events can provide rapid organizational benefits and accelerate the execution of larger initiatives. Walk you through the structured approach for running Kaizen Events in healthcare processes.










Compare two population means and define the difference between independent and dependent samples. Show how to compute an appropriate confidence interval for the difference of two population means for both independent and dependent variables. Interpret the meaning of the confidence interval. Describe how to perform a hypothesis test for the difference of two population means for both independent and dependent samples. 









Explain how to identify the appropriate form of a statistical hypothesis for testing population variances. Show how to perform a hypothesis test for either one or two population variances. Describe the steps for computing a confidence interval for population variance. 









Identify the Process Owners, internal and external customers and stakeholders. Describe the GRPI Model and how to use it throughout the project. Apply the ARMI tool to clearly define stakeholder roles. Illustrate and complete a Project Charter. Conduct a stakeholder analysis. Plan the project, identify necessary resources, and discuss the different project roles. Explain the team dynamics necessary to be a Change Leader. 









Define a process and a process map, and describe the benefits of process mapping. Describe the differences between relationship maps, swim lane charts, and process map diagrams. Discuss the three levels of detail used to describe a complex process; and walk through the five steps of process mapping. Explain and demonstrate how to apply a process map. 









Identify the characteristics of a good measurement system. Identify the benefits of using a Gauge R&R study to validate the measurement system. Discuss the steps used to conduct a Gauge R&R study. Use the results of the Gauge R&R study to determine how effective the measurement system is. 









Discuss the three Measures of Central Tendency: mean, median, and mode. Describe how to estimate the relationship of the median and the mean, based upon the shape of the histogram. Explore how changes to the original data affect the mean, median, and mode. Calculate estimates for the median and mean and how to identify the modal class. 









Calculate measures of dispersion such as range, variance, and standard deviation. Explain how a change in dispersion will affect the shape of the histogram. Demonstrate how a transformation made to the original data affects the standard deviation. Explain how to estimate the percentage of measurements within a specified interval of the mean. Calculate the Z score for a stated measurement. 











Describe techniques for displaying data in various tabular or graphical formats. Show how to interpret and answer questions about the data, whether qualitative or quantitative. 









Explain how to create a Pareto Chart, including a cumulative relative frequency line. Describe how to use a variable to weight the original data and produce another Pareto Chart. Discuss how to use stratification methods to perform in depth Pareto analysis of the data. Explain how to interpret a Pareto Chart to make a business decision. 









PDCA stands for PlanDoCheckAct and is a quality control tool. In this module, we will provide a step by step guide to the PDCA cycle and demonstrate the role of PDCA in Kaizen events and other process improvement initiatives. 





















Define a project. Identify the roles and responsibilities of a Project Manager. Identify the processes involved in Project Management such as: initiating, planning, executing, controlling and closing. Identify the relationship between scope, time and cost and how these factors affect the success and quality of a project. 















Explain what a random variable is, and distinguish between discrete and continuous random variables. Describe the properties of a discrete probability distribution. Calculate the mean, or expected value, and standard deviation. 









Compute Cp, Cpk, Pp, and Ppk values for processes using continuous data. Interpret Cp, Cpk, Pp and Ppk and relate them to a defect level. Take relevant process information for a process using discrete data. Calculate process assessment measurements. Determine how well processes are meeting customer requirements. Look at a powerful operation metric called Rolled Throughput Yield. 









Discuss how the overall cost of quality relates to both the cost of poor quality and the cost of good quality. Define the Cost of Poor Quality (COPQ) and identify components of COPQ as they relate to the process. Explain how to calculate the Cost of Poor Quality. Identify the benefits derived by a company when they are able to reduce COPQ. 









Show how to determine if two variables plotted on a scatter diagram appear to be correlated and to what degree. How to build a scatter diagram. How to avoid errors in analyzing scatter diagrams. How to use stratification to further explore the relationship between variables. 









Examine the process of selecting a solution for an improvement project. Discuss how potential savings affect a projects Return On Investment (or ROI). Describe the purpose and application of common tools used to generate and analyze potential solutions and to assess risk. Explain how all these components come together in the implementation plan. 









Review how to use a scatter plot to determine if two variables appear correlated and to what degree. Explain how to calculate the correlation coefficient and the coefficient of determination. Show how regression analysis can be used to predict the value of one variable from another variable by fitting a least squares regression line to the data and judging the validity of the model. Describe how to use information generated by a computer output from a simple linear regression to write the equation of the line and perform predictions based upon the model. 









Define SIPOC, describe its components and discuss the purpose of SIPOC. Explain how to construct a SIPOC diagram. Describe how the information gained from a SIPOC analysis can be used. 









Define Standard Work from a Lean perspective. Discuss its business benefits; explain why it is the basis for improvement. Explain how to create, implement, and improve Standard Work for both office and manufacturing processes.










Define Standard Work from a Lean perspective and discuss its benefits. Explain why it is the basis for improvement. Explain how to create, implement, and improve Standard Work for education and back office processes. 









Define Standard Work from a Lean perspective and discuss its benefits. Explain why it is the basis for improvement. Explain how to create, implement and improve Standard Work for healthcare processes.










Describe the primary benefits gained from Total Productive Maintenance. Identify four major categories of maintenance. Define Overall Equipment Effectiveness.










Define Visual Management and describe its purpose and benefits. Introduce the three characteristics of Visual Management Self Explaining, Self Regulating, and Self Improving and discuss why they are important. Describe the difference between Visual Controls and Visual Displays, giving examples of each. 









Introduce the three characteristics of Visual Management Self Explaining, Self Regulating, and Self Improving and discuss why they are important. Describe the difference between Visual Controls and Visual Displays, giving examples of each. 









Define Visual Management and describe its purpose and benefits in healthcare. Introduce the three characteristics of Visual Management Self Explaining, Self Regulating, and Self Improving and discuss why they are important. Describe the difference between Visual Controls and Visual Displays, giving examples of each.










Describe methods on how to translate the Voice of the Customer (VOC) into measurable requirements. Explain how to apply a 5step method for setting up and conducting a VOC study. Discuss techniques that are used to identify process variables which are correlated to customer requirements. 









Introduce some basic terminology used in statistics. Identify the different kinds of data and ways to gather or collect the data. Teach ways to organize information into a manageable form for the purpose of making informed decisions. 









Describe how Lean Workplace Design differs from traditional approaches and discuss its business benefits. Show how it is used to improve quality and reduce lead times. Explain how to create effective Workplace Design for office and manufacturing processes. 









Describe how Lean Workplace Design differs from traditional approaches and discuss its benefits to an educational organization. Show how it is used to improve quality and reduce lead times. Explain how to create effective Workplace Design for Education processes. 









Describe how Lean Workplace Design differs from traditional approaches and discuss its benefits to a healthcare organization. Show how it is used to improve quality and reduce lead times. Explain how to create effective Workplace Design for Healthcare processes.








